WHAT IS THE BEST WAY TO CARE FOR MY SCENTSBURY CANDLE?
Scentsbury candles have an average burn time of 30-40 hours if cared for properly. Here are some tips to get the most out of your Scentsbury candle.
- Always light your candle for 2-4 hours during the first burn session (until the wax reaches the edges of the vessel) to create an even burn and a long lasting candle.
- To preserve the fragrance, do not burn your candle for more than 4 hours at a time.
- Before each burn, trim the wick to approximately 6mm to avoid smoke, residue, and tunneling.
- Always remove wick debris before lighting.
- If the wick requires centering, readjust it to the center (only when the candle is unlit).
- Allow the candle to solidify before relighting.
- Always burn on a flat, stable, fireproof surface.
- Never leave a burning candle unattended.
- Do not burn the candle when less than 1cm of wax remains in the glass.
- Placing a hot candle on a cold surface such as marble or glass can cause the vessel to crack.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
We try to ship them within 2 to 5 business days. During high volume periods, ie; sales and holidays, order processing times may increase. Visit our shipping & returns page to learn more.
HOW DO I GET FREE SHIPPING?
Orders above RM50 qualifies for free shipping.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
We do our best to keep all of our products in stock. Once in a while, we need a day or two to catch up. Please email us at [email protected] with any questions and we would be happy to let you know when the item is expected back in stock.
DO YOU OFFER CORPORATE GIFTING OPTIONS?
Yes we do! Visit out corporate gifting page and fill out a form so we can get back to you.
WHAT IS YOUR ONLINE RETURN POLICY?
Scentsbury is happy to return any unopened merchandise up to 15 days after it is received. Please see the shipping & returns page for further details.
All sale items are final sale.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your order arrived damaged we would be happy to either send a replacement or offer you a refund. Reach out to us via our contact page or email [email protected] with details regarding your order. Please note that photographs of the damaged items in question are required for us to process any replacement or refund, so please be sure to include them in your email.
WHY WAS MY ORDER CANCELED?
All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience. Please email [email protected] if you have any questions regarding your order.
I’D LIKE TO CARRY SCENTSBURY PRODUCTS IN MY STORE, WHO DO I CONTACT?
Please contact us at [email protected] for all wholesale related inquiries.
DO YOU WORK WITH INTERNATIONAL WHOLESALE CLIENTS?
Yes we do! Please contact us at [email protected] for all wholesale related inquiries.
ARE YOU AVAILABLE FOR CUSTOM BRANDING?
We love to step outside our brand and offer custom private label. Please email us at [email protected] for minimums and pricing. Please be as specific as possible when providing details.
HOW LONG DOES THE PRIVATE LABEL PROCESS TAKE?
Timing is dependent upon on what the job requires. Minimum time is 8-10 weeks. If you’re interested in our private label process and would like to discuss a project email at us at [email protected] with all private label related inquiries.
